Acceptable Use Policy
This Acceptable Use Policy ("AUP") governs the use of all products and services (collectively, the "Products") provided by InstaDispatch. It is designed to protect InstaDispatch, its customers, carriers, and the wider internet community from unethical, irresponsible, and illegal activity.
Customers found engaging in activities prohibited by this AUP may be liable for immediate service suspension and account termination. In serious cases, InstaDispatch may be legally obliged to report activities to the relevant authorities.
Fair Use
InstaDispatch provides the Products with the expectation that use will be "business as usual" within the scope of the agreed service. If usage is considered excessive or disproportionate, additional fees may be charged or capacity may be restricted.
InstaDispatch is opposed to all forms of abuse, discrimination, rights infringement, and any action that harms or disadvantages any group, individual, or resource.
Customer Accountability
Customers are responsible for their own use of the Products and for the use of the Products by any person using the Products with the Customer's permission or as a result of the Customer's failure to put in place reasonable security measures.
By accepting these Products, Customers agree to ensure compliance with this AUP on behalf of all Authorised Users and end users. Complaints regarding Customer or end-user activity will be directed to the nominated account contact.
If a Customer or end user violates this AUP, InstaDispatch reserves the right to terminate or suspend any Products associated with the account, or take any remedial action deemed appropriate, without notice. No credits will be issued for interruptions resulting from AUP violations.
Prohibited Activity
Shipment and Platform Fraud
Customers must not use the Products to:
- Generate fraudulent shipments, labels, or booking records
- Manipulate shipment weights, dimensions, or declared values to obtain lower carrier rates
- Abuse carrier rate structures or exploit pricing integrations
- Create duplicate or fictitious shipment entries
- Attempt to access carrier accounts or systems without authorisation
Unauthorised Access and Security
Customers must not:
- Attempt to gain unauthorised access to any part of the platform or related systems
- Probe, scan, or test the vulnerability of the platform without prior written consent
- Bypass any security controls, authentication systems, or access restrictions
- Use credentials or access tokens belonging to another user or organisation
Intellectual Property and Unlawful Content
Customers must not use the Products to:
- Transmit, distribute, or store material in violation of any intellectual property rights
- Store or transmit material that is obscene, defamatory, or constitutes an illegal threat
- Violate any applicable export control laws
- Impersonate InstaDispatch or misrepresent a relationship with InstaDispatch
Malicious and Harmful Activity
Customers must not use the Products to:
- Introduce or distribute viruses, malware, ransomware, spyware, or other malicious code
- Conduct denial-of-service attacks, packet flooding, or network interference
- Harass, abuse, or threaten any individual or group
- Engage in hate speech or advocacy of racial or ethnic intolerance
- Publish or transmit content that incites violence or threatens health and safety
- Depict or distribute child exploitation material
Spam and Unauthorised Messaging
Customers must not use the Products to:
- Send unsolicited bulk or commercial messages (spam)
- Run unconfirmed mailing lists or messaging campaigns
- Harvest, collect, or store contact details for unsolicited messaging
Prohibited Industries
The Products may not be used by any entity involved in or suspected of involvement in:
- Illegal gambling operations
- Terrorism or extremist activities
- Narcotics or arms trafficking
- Proliferation, development, or use of weapons of mass destruction
- Trafficking in persons
API and Integration Misuse
Customers must not:
- Make excessive or automated API calls that degrade service performance for other users
- Reverse engineer or attempt to extract source code from the API or integration layer
- Use the API to build competing products or services
- Circumvent API rate limits or usage restrictions
Reporting Violations
If you become aware of any violation of this AUP, please report it immediately to legal@instadispatch.com. InstaDispatch will investigate all reports and take appropriate action.
Consequences of Violation
Violations of this AUP may result in:
- Immediate suspension of access to the Products without notice or refund
- Permanent termination of the Customer's account
- Reporting of illegal activity to law enforcement or regulatory authorities
- Civil or criminal liability
Brand and Intellectual Property
Customers are prohibited from impersonating InstaDispatch, misrepresenting a significant business relationship with InstaDispatch, or using any InstaDispatch brand assets, logos, or trademarks without prior written consent.
Sanctions Compliance
Customers must not use the Service to facilitate shipments involving countries, organisations, or individuals subject to international sanctions, export restrictions, or trade embargoes, including but not limited to UK, EU, and US sanctions regimes. Customers are solely responsible for ensuring compliance with all applicable sanctions regulations when using the Service. Violations may result in immediate account suspension and reporting to relevant authorities.
Policy Updates
InstaDispatch reserves the right to modify this AUP at any time. The revised version will be effective from the earlier of: (a) the date the Customer uses the Products after publication of the revised version; or (b) 30 days after publication of the revised version on the website.
Contact Information
For questions regarding this AUP, contact InstaDispatch at legal@instadispatch.com.
