White-Glove Delivery Software
White-Glove & 2-Man Delivery Software for Premium Home Delivery
Assign two-person crews, plan realistic time windows, capture photo and signature proof, sell installation and assembly as paid add-ons, and keep customers informed at every step — all in one platform. Start a free 14-day trial with no card, or book a demo with the UK team.
Used by furniture, appliance, electronics, mattress, fitness-equipment and medical-equipment delivery operations. UK-based support, and part of a complete delivery management platform.
White-glove delivery is not a standard parcel drop. It involves coordinating two or more crew members, managing precise arrival windows, capturing robust proof-of-delivery for high-value goods, and keeping customers informed every step of the way. Standard delivery software — built around a single driver dropping a box — breaks down under that complexity.
Customer Stories
Brands That Trust Us
We push every boundary to ensure that instaDispatch courier dispatch software brings efficiency to our client's business. For us every customer who comes on board must become a success story.
FREIGHT
FINDERS
FINDERS
📦 Hitra
Pošta
Pošta
GLAM
RapidWheels
LOGISTICS
LOGISTICS
REFLEX
Why Specialist Software
Why White-Glove Delivery Requires Specialist Software
Standard single-driver parcel software was not designed for any of this. Forcing it into white-glove operations creates gaps — missed handoffs, incomplete proof, billing errors, and customer complaints that erode the premium reputation you are trying to build.
Crew Scheduling and Multi-Person Assignment
Assigning a white-glove job means assigning a team, not an individual. The software needs to check availability across two or more drivers, match them to the same job slot, and ensure neither is double-booked on a single-person run at the same time. Without this, dispatchers are resolving conflicts manually — manageable at a handful of jobs a day, unmanageable at scale.
InstaDispatch lets dispatchers assign two or more drivers to a single job in one action. Both crew members receive the job details, see the same run, and work from the same brief. No separate communication thread, no confusion about who has the paperwork.
White-Glove Job
Crew Availability
Driver 1
Driver 2
Vehicle
Crew Assigned
Complex Routing and Time Windows
A 2-man furniture delivery to a third-floor flat without a lift takes longer than a standard parcel drop. If your routing engine assumes standard dwell times, it will overload your crew’s day and blow delivery windows — the failure white-glove customers remember.
InstaDispatch’s route optimisation engine allows custom time windows per job and per stop, and you can set installation or assembly time per item so it is built into the ETA and the route, not bolted on afterwards. Dispatchers can set realistic dwell times for complex deliveries, plan multi-stop routes around those windows, and avoid overbooking crew pairs on tight schedules. Daily job limits and area-specific route restrictions stop a day being overbooked in the first place.
Enhanced ePOD and Customer Verification
For high-value goods — a £2,000 appliance, a bespoke piece of furniture, a jewellery consignment — a single timestamp is not sufficient proof. You need photographic evidence of condition on arrival, customer signature confirming placement or acceptance, and a timestamped record that can be pulled into a dispute in seconds.
InstaDispatch’s ePOD workflows support before and after photo capture, customer signature, written notes, and custom checklist fields — all tied to the specific job record and crew who completed it. Every item of proof is timestamped, and immediately available in the back office without any manual upload step.
Photo
Signature
Checklist
Notes
Timestamp
Real-Time Driver Coordination
When two crew members are operating as a team, they need to share the same operational picture. One driver cannot be working from yesterday’s job sheet while the other is reading a live update on their phone. Both need access to current job details, updated ETAs, customer notes, and any last-minute dispatcher instructions.
The InstaDispatch driver app runs on standard Android or iOS devices — no specialist hardware required. Both crew members on a white-glove job see the same job details and receive dispatcher messages. Location is tracked, giving the back office a view of where the crew is and how the job is progressing.
Shared crew view
- Same job details
- Updated ETAs
- Customer notes
- Dispatcher instructions
- Live location tracking
Customer Communication at Premium Service Level
Customers who have paid a premium for white-glove delivery expect to be kept informed. A tracking link that updates once a day does not meet that expectation. They want a confirmed arrival window ahead of the day, a notification when the crew is on their way, and a delivery confirmation when the job is complete.
InstaDispatch’s automated notification system sends SMS, WhatsApp and email updates at each configurable trigger point — job booked, crew en route, arrived, delivered. Customers receive a live tracking link so they can see where the crew is without calling your office. They can also confirm or reschedule their own slot, which cuts failed deliveries before they happen. That transparency reduces inbound queries, reduces failed deliveries, and reinforces the premium experience you are selling.
Job Booked
Crew En Route
Arrived
Delivered
ePOD Link
Ready to see it on your own jobs? Start a free 14-day trial with no card.
The Platform
How InstaDispatch Supports White-Glove Delivery Operations
Flexible Crew Assignment
Match the right two-person crew to every bulky or high-value job by availability, location and workload, so customers' items arrive safely and right the first time.
Add-On Services and Surcharges
Let customers choose extras like assembly, installation, unpacking or room-of-choice at booking, each priced clearly, so they pay only for the service they want.
Delivery-Date Control, Daily Limits and Capacity
Customers pick a date and time slot from real availability, while daily route limits and lead times keep every promised window realistic — and reliably kept.
Advanced Route Optimisation for Multi-Person Jobs
Smarter routing around time windows and multi-person job constraints gets crews to the door on time and within the promised slot, with less waiting for customers.
Robust ePOD Workflows
Condition photos on arrival, signatures, damage notes and task sign-off give customers a clear, timestamped record that their item arrived exactly as it should.
Driver App for Crew Coordination
Both crew arrive fully briefed with job details, access notes, time window and one-tap customer contact, so every handover at the customer's door stays smooth.
Automated Customer Notifications
Customers get booked, confirmed, en-route, live-ETA and completed alerts at each step, so they always know when the crew will arrive and never wait wondering.
Invoicing and Billing for Premium Service Tiers
Premium tiers, add-ons and rate cards bill automatically and accurately, giving customers clear branded invoices with no surprises, synced to your accounts.
Ready to add a white-glove tier? Start a free 14-day trial with no card, or book a demo with the UK team.
Use Cases
White-Glove Delivery Use Cases InstaDispatch Powers
Furniture and Appliance Delivery
Sofas, fridges and flat-pack furniture arrive with a two-person crew that places each in the room of choice, clears old appliances and packaging, and photographs the handover — a full delivery for customers.
High-Value Electronics
Premium TVs, AV and computing gear are fragile and easily disputed, so each drop uses a two-person crew with signature and before-and-after photos — reassurance for customers, a defensible record for you.
Jewellery and Luxury Goods
High-value pieces need a secure, personal service: a booked arrival window, the recipient verified at the door, and a clean signature-and-photo trail synced to your office — so customers trust every handover.
Parcel Carrier White-Glove Tier
Run standard parcel drops and a premium white-glove tier from one platform, each with its own workflow, billing and alerts — sell a higher-margin service to e-commerce and B2B clients, no second system needed.
Medical and Specialty Equipment
Hospital beds, patient lifts and imaging kit often need two people and on-site setup, so you set service time per item and capture placement and condition sign-off on a checklist — a safe, documented install.
Getting Started
Getting Started with White-Glove Delivery Software
InstaDispatch is designed to be operational quickly — without a multi-month implementation project or specialist IT resource. You can set the whole thing up on a free 14-day trial, with no card, before committing to a plan. Here is the typical workflow for a courier company or 3PL adding white-glove delivery management:
01
Import or integrate your jobs
Upload jobs via CSV, connect your Shopify or WooCommerce store, or use the InstaDispatch API to pull orders from your existing systems. Carrier integrations with DHL, DPD, UPS, and others are available if you are managing third-party shipments.
02
Assign crews and plan routes
Select which jobs require 2-person crews, assign drivers from your active roster, set installation or service time per item, and run route optimisation with your time windows applied. Review and confirm the day’s plan from the dispatch console.
03
Drivers receive job details
Both assigned crew members receive the full job brief through the InstaDispatch driver app — address, contact, instructions, time window, add-on services, special handling notes. No manual briefing required.
04
Real-time tracking goes live
As the crew departs, their location is tracked and visible on your dispatch map. Automated customer notifications fire at your configured trigger points. Customers follow progress via their live tracking link.
05
ePOD captured at delivery
The crew completes the ePOD workflow on their devices — before/after photos, signature, checklist — before leaving the address. Proof is available immediately in your back office.
06
Invoice generated and sent
On job completion, InstaDispatch creates the invoice based on your white-glove billing rules, including any add-on surcharges, and sends it to the customer or syncs it with your accounting software.
Ready to see it on your own jobs? Start a free 14-day trial with no card, or book a demo and bring your busiest day’s job list. UK-based support is on hand if you want to talk through your white-glove setup first.
FAQ
Everything you need to know about InstaDispatch
Can InstaDispatch assign two drivers to the same delivery job?
Yes. InstaDispatch supports multi-driver assignment natively. From the dispatch console, you can assign two or more drivers to a single job, and both crew members receive the job details via the driver app. The system tracks the crew’s location and status so your back office can see how the delivery is progressing.
What proof-of-delivery options are available for white-glove deliveries?
InstaDispatch supports before-and-after photo capture, customer signature, custom checklist completion, and free-text notes — all captured on the driver’s device at the point of delivery and immediately stored against the job record. Every ePOD item is timestamped. You can retrieve, share, or export proof-of-delivery records from the back office at any time without manual file uploads or chasing drivers for paperwork.
Does InstaDispatch send automated arrival notifications to customers?
Yes. InstaDispatch sends configurable SMS, WhatsApp and email notifications at each stage of the delivery — order received, date confirmed, crew en route, arrived and delivered. Each message can carry your branding and include a live tracking link so customers can follow the crew’s progress. Customers can also confirm or reschedule their slot. Notifications reduce inbound customer queries and reduce the risk of failed deliveries because customers were not prepared for arrival.
Can I run standard parcel deliveries and white-glove jobs in the same InstaDispatch account?
Yes. InstaDispatch is designed for mixed-fleet and mixed-service-tier operations. Standard single-driver parcel jobs and white-glove 2-man jobs run on different workflows, billing rates, and notification sequences — all within the same platform and the same dispatcher console. You do not need a separate system for each service type.
Does InstaDispatch integrate with e-commerce platforms for white-glove order import?
InstaDispatch integrates with Shopify, WooCommerce and Linnworks for automated order import, which means furniture retailers, appliance merchants, and other e-commerce operators can feed white-glove delivery jobs directly into the dispatch queue without manual re-keying. API access is available for custom integrations with other order management or ERP systems.
Can customers add installation or assembly, and be charged for it?
Yes. Customers select add-on services such as installation, assembly, packaging removal or room-of-choice placement at the point of booking, and InstaDispatch applies the surcharge automatically. The add-on is recorded against the job so the crew knows what has been paid for, and it flows through to the invoice on completion.
How does InstaDispatch pricing work for white-glove delivery operations?
InstaDispatch has published, tiered plans rather than large upfront contracts. There is a free tier, paid plans priced by monthly shipment volume with a stated per-task rate beyond the allowance, and a 14-day free trial with no card. Full details are on the pricing page.
Can I use InstaDispatch with Courier Exchange for white-glove jobs?
Yes. InstaDispatch integrates with Courier Exchange, allowing you to post a white-glove job to the exchange when your own crew is unavailable. The integration is two-way: post the load, receive quotes, assign a CX driver, then track that driver and collect the POD inside InstaDispatch alongside your own bookings — so your white-glove operations are not limited to your in-house fleet capacity.
What types of white-glove delivery businesses use InstaDispatch?
InstaDispatch is used by independent and SME courier companies offering 2-man delivery services, 3PL providers managing premium delivery tiers for retail clients, e-commerce retailers running captive fleets for furniture or appliance fulfilment, and last-mile operators building white-glove service tiers alongside standard parcel operations, as well as furniture, appliance, electronics, mattress, fitness-equipment and medical-equipment delivery businesses. The platform is used across 50+ countries, with a strong base of UK same-day and courier businesses.
Run your white-glove tier on one platform
Assign the crew, price the add-ons, plan the windows, capture the proof and raise the invoice — without a second system. Start a free 14-day trial with no card, or book a demo with the UK team. Call +44 (0)203 890 3158 or email help@instadispatch.com.
