Cookie Policy
This Cookie Policy explains how InstaDispatch ("we", "our", "us") uses cookies and similar tracking technologies on our website at https://www.instadispatch.com and related web properties. This policy forms part of our Privacy Policy.
If you have questions about our use of cookies, please contact us at legal@instadispatch.com.
What is a Cookie?
A cookie is a small text file placed on your device when you visit a website. Cookies allow websites to recognise your browser, remember preferences, and collect information about how the website is used. Cookies may be set by the website you are visiting (first-party cookies) or by third-party services.
Why We Use Cookies
We use cookies to:
- Ensure our website functions correctly and securely
- Remember your preferences and settings
- Understand how visitors use our website
- Improve the performance and usability of our platform
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website and platform to function. They cannot be switched off. They include cookies that:
- Maintain your login session and authentication
- Remember security settings and protect against fraud
- Enable account management and platform functionality
Performance and Analytics Cookies
These cookies collect anonymous information about how visitors use our website to help us improve it. We use:
- Plausible Analytics — a privacy-preserving analytics tool that does not use cookies or store personal data. It collects anonymised, aggregated usage data only. No consent is required.
Functionality Cookies
These cookies allow the website to remember choices you make (such as language or time zone preferences) to provide enhanced functionality. They are:
- Set by us as first-party cookies
- Retained only for the duration of your session or for a reasonable period
Targeting and Advertising Cookies
We do not use targeting or advertising cookies on our website. We do not serve advertisements and do not use third-party advertising networks.
- Set by us as first-party cookies
- Retained only for the duration of your session or for a reasonable period
Third-Party Cookies
Some third-party services we use may set their own cookies. These include:
- Google Fonts — used to display fonts on our website. Google may collect your IP address. For more information, see Google's Privacy Policy.
- Freshdesk — our customer support tool may set session cookies when you use our support portal.
Cookie Duration
Cookies may be:
- Session cookies — deleted when you close your browser
- Persistent cookies — retained for a set period (typically up to 12 months) unless deleted earlier
Managing Cookies
You can control and manage cookies in the following ways:
Cookie Consent Tool
When you first visit our website, you will be presented with a cookie consent banner where you can accept or reject non-essential cookies. You can update your preferences at any time through the cookie settings link in the website footer.
Browser Settings
You can instruct your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
For guidance on managing cookies in your browser, visit:
- Google Chrome: support.google.com/chrome/answer/95647
- Mozilla Firefox: support.mozilla.org/kb/enable-and-disable-cookies-website-preferences
- Safari: support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/
- Microsoft Edge: support.microsoft.com/help/4027947/microsoft-edge-delete-cookies
Opt-Out Tools
You may also opt out of certain analytics services through:
- Your Advertising Choices: youronlinechoices.eu
- Network Advertising Initiative: optout.networkadvertising.org
Legal Basis for Cookies
Strictly necessary cookies are processed on the basis of legitimate interests to ensure the secure operation and functionality of the website and platform. Performance and functionality cookies that are not strictly necessary are only set following your consent, which you may withdraw at any time through our cookie consent tool or browser settings.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be published on our website and, where material, notified to you. The current version is always available at https://www.instadispatch.com/cookie-policy/.
Contact
For questions about our use of cookies, contact us at legal@instadispatch.com.
