InstaDispatch Features
InstaDispatch Delivery Management System is loaded with the best of the features that help delivery businesses in planning the most efficient and optimized route for daily deliveries. Read about our delivery software features and capabilities.
Order Input & Management
- Orders can be manually entered or automatically synced from platforms like Shopify and Amazon.
- Customers can use a white-labeled portal to book multidrop same-day shipments.
- Intuitive web-based booking wizard with Postcode Lookups, Quotations & estimated arrival times.
Flexible Job Pricing Engine
- Advanced pricing engine tailored to your business needs.
- Supports zonal mileage charges, waiting time, & surcharges.
Smart Mapping & Run Planning
- Automatically assigns shipments to the nearest available driver, with options for delivery type matching (Bike, Van, Car), and allows drivers to select shipments.
- Segment controller views for better operational insights.
- Optimize routes using integrated Maps
- View and manage your entire fleet in real-time.
Display Navigation Directions
- Once drivers have selected their route in the InstaDispatch Driver App they are able to click through to Google Maps for navigation.
Orders Auto Allocation To Drivers
Orders Auto allocation of a job makes your life easier as a manager. Setup rules within the system to auto allocate a job to the driver.
You can set up rules like – Assign to the nearest driver, Assign to the driver within a range from the collection point.
Invoice Management
- Quickly create, reconcile, adjust, customize, and send invoices in PDF and CSV format to your customers using InstaDispatch.
- We have plenty of invoice templates to choose from.
Whitelabled Customer Portal
- The online Courier Management Software from InstaDispatch provides a user-friendly whitelabled web and mobile user interface for customers, allowing them to book their parcel deliveries seamlessly from anywhere
Whitelabled Notification
- Send delivery updates under your brand name with Whitelabeled Notifications.
- From confirmation messages to delivery status alerts, every communication is tailored with your logo and tone.
- It strengthens brand identity and builds customer trust by keeping all interactions consistent and professional.
Branded Tracking Page
- Keep your customers informed and engaged with a Branded Tracking Page.
- They can follow their delivery in real-time on a tracking page customized with your brand's look and feel.
- This not only enhances the delivery experience but also increases brand recognition and trust.
One Time Password secure Delivery
- Enhance delivery security by introducing an extra layer of verification with an OTP.
- Create a safer delivery process by confirming orders through a unique one-time password sent directly to your customers via SMS and email.
E-commerce Integration
- Enhance same-day delivery services by integrating with Shopify, WooCommerce, Amazon, Magento etc.
- Improve customer experience and streamline order fulfillment.
Live Driver Chat
- Stay connected with your drivers on the go using the Live Driver Chat. Dispatchers and drivers can communicate instantly to share updates, resolve delivery issues, or clarify instructions.
- This real-time chat reduces delays and improves coordination during deliveries.
Waiting Time & Notification
- Track driver waiting times and notify customers instantly when delays occur.
- This feature helps monitor delivery efficiency and ensures customers are kept in the loop, reducing frustration and improving overall transparency in case of unavoidable delays.
Pre-Quotation
- Let customers get estimated delivery costs before placing an order with the Pre-Quotation feature.
- It calculates charges based on distance, weight, and service type, helping customers make informed decisions and reducing price-related confusion later.
Multidrop Support
- Optimizes multidrop routes for drivers to deliver multiple packages in one trip efficiently.
- With multidrop support, delivery managers can better allocate vehicles & resources, maximizing the potential of each trip.
Vehicle Check & Fault Reporting
- Enable Daily or Scheduled Vehicle Inspections via the Driver App.
- Comprehensive Vehicle Condition Check.
- Instant Fault Reporting and keep track of past inspections and fault reports.
- Mark vehicles as On-Road or Off-Road based on inspection reports.
Analytics & Reporting
- Provides insights into delivery times, performance, and customer satisfaction, allowing businesses to optimize operations and reduce costs.
- Allows businesses to monitor driver earnings, expenses, and overall profitability.
Cash On Delivery
- Offer more payment flexibility with Cash On Delivery.
- Whether your customers prefer to pay at the door or online, InstaDispatch supports secure COD transactions and provides real-time status updates to keep you and your drivers informed.
Reliable Customer Support
- UK-based customer support is available via email, phone, and chat during working hours for timely assistance.
- Dedicated to resolving queries and issues efficiently within the given timeframe.
Recurring Bookings
- Automate repetitive bookings with scheduled job creation.
- Reduce manual entry & improve efficiency
Electronic Proof of Delivery
- Collect customer’s signature when the driver delivers a package or taking photographs of where the driver left the package
Real-time ETA Alerts
- Keep your customers updated every step of the way with instant order progress alerts.
- The system automatically shares a live tracking link via SMS or email, so they can follow their delivery in real time.
Open Shipping API
- Use our API to get rates and print labels, let your customers book jobs on the choice of your system. Our integration with all major booking platforms makes it easier to get more business.
Multi-Device Compatibility
InstaDispatch works on multiple platforms like Windows or Mac using any web browser and on different It is compatible with all computers and tablets and even on some large screen mobiles.
Industry
Grocery Delivery
- Customers place grocery orders online.
- The Delivery Management Software assigns deliveries to available drivers based on location and time slots.
- Route optimization ensures quick delivery to maintain freshness.
- Drivers use a mobile app for navigation and proof of delivery.
- Customers get real-time tracking and notifications (ETA, delivery status).
- Integration with inventory systems ensures stock accuracy.
Flower & Cake
- Orders are scheduled for specific delivery dates & times (e.g., 10 AM – 12 PM).
- The Delivery Management Software prioritizes time-bound and delicate package handling.
- Dynamic routing ensures minimal bumps and delays.
- Delivery personnel may capture photo proof and customer signatures.
- The system handles custom order notes for personalization.
Pharmaceutical / Medicines Delivery
- Orders are verified and tagged for prescription.
- The Courier Management Software ensures the right packaging and assigns licensed delivery agents if needed.
- Real-time tracking with chain-of-custody logging for compliance.
- Drivers may need to capture ID verification on delivery.
- Notifications sent for delivery reminders and confirmations.
Alcohol Delivery
- Orders are placed via verified accounts (with age verification).
- The Courier Management Software checks if the delivery location/time is within legal limits.
- Delivery personnel use the app to verify customer ID at the door.
- Real-time route tracking avoids delays, especially for cold drinks.
- Proof of delivery includes a signature and an ID scan/photo.
Get in touch, to know more
InstaDispatch delivery management software is a cloud based system and you can get started in no time. Contact us today to get a demo
