Courier Management Software That Runs Your Jobs, Drivers and Invoices
Take jobs from customers and the UK transport exchanges, dispatch them to your drivers and subbies, and invoice from the completed job. InstaDispatch is cloud-based courier management software built for UK courier firms.
| Ref | Customer | Route | Status |
|---|---|---|---|
| ID-48211 | Northshore Med | SE1 → W1 | In transit |
| ID-48210 | Wright & Co | EC2 → N1 | At pickup |
| ID-48209 | Halo Furniture | RM7 → SW6 | Delivered |
| ID-48208 | Casamira Wines | E14 → KT2 | Unassigned |
| ID-48207 | Example Legal | WC1 → SW1 | In transit |
Delivery teams running on InstaDispatch
Which kind of courier business are you?
Same-day couriers
Urgent jobs, controllers, subbies and work from the UK transport exchanges.
- Postcode lookup and instant quotes
- Multi-drop run planning
- Driver matching by vehicle: bike, car, van
- Zonal mileage, waiting time and surcharges
- UK transport exchanges integration
- Recurring bookings on a schedule
Parcel and last-mile carriers
Volume, hub scanning, manifests and tracking links.
- Hub transfers and warehouse scanning
- Auto-allocate to the nearest driver
- Route schedules by postcode
- GPS-stamped proof of every delivery
- Failed pickup and delivery attempt tracking
- Branded tracking with live ETAs
Two-person and white-glove teams
Furniture and bulky goods, delivery dates and crews.
- Delivery-slot confirmation by SMS, WhatsApp and email
- Date selection by address and cut-off
- Daily job limits to prevent overbooking
- Add-ons: installation, assembly, debris removal
- Warehouse in and out scanning
- Photo and signature POD on every item
Courier companies need more than software that just creates jobs
A courier business runs a dozen workflows at once, from the first booking to the last invoice. Most tools cover two or three and leave the rest to spreadsheets, phone calls and WhatsApp.
InstaDispatch runs the job from the first booking to the paid invoice, so spreadsheets, phone calls and WhatsApp threads drop out of the day.
- Customer bookings
- Manual and online orders
- Urgent same-day jobs
- Multi-drop rounds
- Driver availability
- Route planning
- Live tracking
- Customer updates
- Proof of delivery
- Pricing and invoicing
- Carrier and exchange integrations
- Failed-delivery follow-up
Five portals in one online courier management system
Built around the people who actually do the work — dispatchers, finance teams, customers, drivers and end recipients — InstaDispatch works as online courier software for every part of your delivery operation.
Dispatcher portal — the command centre for delivery operations
Where your dispatchers, ops managers and supervisors run the floor: jobs in, drivers on the board, routes built, every vehicle live on the map. Plan routes, manage drivers, dispatch jobs in seconds and watch every vehicle move in real time.
- Central route planning workspace. Build optimised routes for same-day, multi-drop and last-mile work in one drag-and-drop board.
- Manage drivers, routes and dispatch boards. One screen for available drivers, active routes, unassigned jobs and exceptions.
- Real-time driver locations on a live map. See every vehicle, every stop and every ETA, live, with no driver phone calls.
- Create and dispatch orders in seconds. Single, bulk or synced: jobs land on the right driver’s phone instantly.
- Track ETAs and delivery status. SLA monitoring, driver performance, exceptions and operational visibility at a glance.
Read more about our courier dispatch software and courier route optimisation, or plan multi-drop runs with the multi-drop route planner.
Finance portal — billing, invoicing and business visibility
The back-office view of your courier operation. Manage customers, control invoicing, run reports and keep finance synced with every completed delivery — without re-keying jobs into a separate system. Invoices are generated from real delivery data, with customer accounts, rate cards, reports and self-billing for subcontracted drivers.
- Business management workspace. One place for invoices, payments, customer accounts and financial reporting.
- Customer and order administration. Manage accounts, branches, users, delivery rules and rate cards per customer.
- Finance and invoice management. Invoices generated from real delivery data. Track outstanding, overdue and paid.
- Self-billing for subcontracted drivers. Driver statements come from the same completed jobs as your customer invoices.
- Reports and business visibility. Revenue, debtor days, customer profitability and SLA performance, exportable any time.
- System settings and access control. Roles, permissions and audit logs keep finance cleanly separated from operations.
See courier invoicing.
Customer portal — self-service booking and tracking, branded for you
A portal your customers actually want to use. They book online, see their full order history, print labels, pay invoices and track every shipment — all under your brand, with your logo and domain.
- Online booking and self-service tracking. Customers place orders and check progress themselves — no more emails or WhatsApp threads.
- Print labels and manifests instantly. One-click label printing and consolidated manifests, ready for collection or hand-off.
- Full order history and re-booking. Past orders, repeat addresses and one-tap rebooking for recurring delivery patterns.
- Billing and payment visibility. Customers see their invoices, due dates and payment status.
- A fully branded customer experience. Branded with your logo and domain, in your colours. Customers see your brand, not ours.
Driver app — mobile-first, even when offline
Built for the road. With the delivery driver app, drivers see assigned jobs, hand off to navigation, follow optimised routes, capture POD with a tap and keep working in low-signal areas — syncing the moment they’re back online.
- Assigned jobs and optimised routes. Today’s stops, contacts, instructions and turn-by-turn directions in one screen.
- Capture proof of delivery. Photo, signature and notes captured on the doorstep and attached to the job automatically.
- Geo-tagged delivery locations. Every POD is stamped with GPS coordinates — useful for disputes, audits and proof.
- Cash on delivery and OTP verification. Collect COD payments and verify recipients with one-time passcodes for secure handovers.
- Offline mode for low-signal areas. Drivers complete deliveries and capture POD without data; everything syncs when signal returns.
- Daily vehicle checks. With fleet management switched on, walk-round checks are recorded in the same app before the first drop.
See the vehicle inspection app.
Tracking page — branded tracking, no login needed
A public tracking page recipients can open from any device. Live status, driver location, ETA and POD download — all under your brand.
- Track orders using tracking details. Recipients enter the tracking number to see current status, location and ETA.
- Live status, driver location and ETA. Real-time progress, so recipients always know where the delivery is and when to expect it.
- Every key stage visible. Booked, picked up, out for delivery, delivered. No “where is my parcel?” calls.
- Download proof of delivery. Signature, photo and notes available the moment the delivery is complete.
- Add a tracking button to your website. Branded with your logo, colours and domain — it’s your brand, end to end.
See courier tracking software and electronic proof of delivery.
From booking to paid invoice without re-keying
No gaps between systems. No delays from hand-offs. No manual work to copy data between tools.
Create order
Manual, bulk, or synced from your platforms.
Assign job
Pick from available drivers or subbies.
Optimise route
Multi-drop, time windows, traffic-aware.
Dispatch driver
The job lands on the driver’s phone instantly.
Track delivery
Live updates to dispatch and to the customer.
Capture POD
Signature, photo and comments, synced to the job.
Invoice
Generated from real delivery data.
No gaps · no delays · no manual rework
One record follows the job from the first booking to the paid invoice.
Delivery management software for couriers, retailers and e-commerce
Delivery management software and courier management software are the same job seen from two sides: a courier firm runs deliveries for many customers; a retailer or e-commerce business runs its own. InstaDispatch does both from one account.
- Secure handovers with OTP
- Proof of delivery you can defend in a dispute
- A driver app built for speed
- Integrations that fit your stack
Connect the systems your courier business already uses
Carriers, e-commerce platforms, accounting and the UK transport exchanges — managed inside InstaDispatch instead of switching between tabs.
UK transport exchanges
Post jobs, receive and compare quotes, assign drivers, track deliveries and access POD — without leaving the platform.
Carrier integrations
Domestic and international shipments through multi-carrier shipping software, with label automation, real-time tracking and bulk shipment management.
E-commerce and order platforms
Sync orders automatically, cut manual data entry and speed up fulfilment during high-volume periods.
Accounting
Automate invoicing and sync financial data with delivery operations in real time. Clean books without re-keying jobs.
Read about the UK transport exchanges integration · see all integrations.
Delivery businesses already running on InstaDispatch
AMC Furniture
Two-person furniture delivery across the UK, planned and tracked in InstaDispatch.
InstaParcel
Our own parcel service runs on InstaDispatch — the same software you get.
EMS Auto Parts
Runs its truck and trailer parts delivery service on InstaDispatch.
Mayfield Eggs
From manual processes to routed, tracked daily rounds.
Read the Mayfield Eggs story →GigiGo
A Bogotá delivery network, with hubs and cash on delivery.
Read the GigiGo story →Read all customer stories.
What couriers say on Trustpilot
“Amazing company with great customer care, we have advanced so much since switching to Insta.”
“What really stands out, however, is their customer service. The support team is responsive, helpful, and quick to understand and resolve any issues or requirements.”
“Great company to work with, have used them for years now. Always helpful… Great software.”
Extra features are optional add-ons. Free trial for 14 days or 50 shipments, no credit card needed. See courier software pricing.
Start free trial See pricingCourier management software, explained
Courier management software helps courier companies manage orders, dispatch drivers, plan routes, track deliveries, capture proof of delivery, communicate with customers and manage billing.
In InstaDispatch, one job record carries the booking, the driver or subbie, the live tracking, the proof of delivery and the invoice, so nothing is typed twice. It runs on the web, iOS and Android, with UK data stored on AWS servers in London. InstaDispatch is used by delivery teams in the UK, Canada, Australia, Colombia, the UAE and India, and available across the US.
Courier software features controllers use every day
Order management
Create, edit, copy, print, export and assign courier jobs from the admin portal.
Route planning
Optimised routes for same-day, last-mile and multi-drop deliveries.
Real-time tracking
Track drivers and deliveries live, from pickup to final delivery.
Electronic POD
Capture signatures, photos, comments and delivery records in the driver app.
Customer portal
Let customers book, track and manage deliveries from their own portal.
Driver app
Job details, navigation, status updates and POD tools on iOS and Android.
Dispatch dashboard
Manage active, assigned, unassigned, completed and pending jobs from one screen.
Pricing and invoicing
Flexible pricing by distance, waiting time and surcharges. Invoices generated automatically.
Integrations
The UK transport exchanges, DHL, UPS, FedEx, Shopify, WooCommerce, QuickBooks and more.
Reporting and analytics
Delivery success, SLA, driver activity and operational efficiency at a glance.
Customised solutions for your courier business
InstaDispatch lets you customise workflows, fields, rate logic, reports, customer rules and integrations — without funding a brand-new system or paying for features you’ll never use. Pay only for the customisation your business needs: start with the platform, and customise only the parts that matter.
Frequently asked questions
What is a courier management system?
Software that runs a courier business end to end: taking bookings, pricing jobs, dispatching drivers, tracking deliveries live, capturing proof of delivery and invoicing customers, in one place instead of spreadsheets and separate apps.
What is the difference between courier management software and delivery management software?
The same core system seen from two sides: courier management for firms delivering on behalf of many customers; delivery management for a business delivering its own goods. InstaDispatch does both.
Is courier management software the same as a TMS?
For couriers, mostly yes. Couriers who work the UK transport exchanges often call their system a TMS. A courier TMS runs short-notice jobs, own drivers and subbies, exchange work, proof of delivery and invoicing; a haulage TMS plans full loads and trailers. See our courier TMS.
What is the best courier software for a small business?
One that is quick to start on and grows with you: a starting plan, then pricing that grows with your volume; extra features are optional add-ons. See courier software for small business and our comparison, best courier management software UK.
What apps do couriers use?
A driver app for jobs, navigation, proof of delivery and vehicle checks, and a dispatcher portal for the office. InstaDispatch provides both, on iOS and Android.
How does InstaDispatch help courier companies?
InstaDispatch manages the complete delivery lifecycle — from customer booking and order creation to dispatch, route planning, driver tracking, POD, invoicing and integrations — in a single connected system.
Is InstaDispatch useful for same-day courier companies?
Yes. InstaDispatch supports same-day operations with route optimisation, real-time tracking, fast driver assignment, proof of delivery and integration with the UK transport exchanges.
Does InstaDispatch handle multi-drop routes?
Yes: routes are optimised for multiple drops, time windows and traffic, and recurring rounds can be saved.
Can I set my own prices per customer?
Yes: distance, zones, waiting time and surcharges per customer or rate card.
Does InstaDispatch have a customer portal?
Yes. Customers can sign up, place bookings, view invoices, sync e-commerce orders and track shipments in real time — in a portal branded with your logo and domain.
Which courier software lets customers track deliveries and view tickets online?
InstaDispatch gives every customer a branded portal for booking and order history, and every recipient a no-login tracking page with a live ETA and proof-of-delivery download.
Which integrations are available?
The UK transport exchanges, DHL Express, DHL eCommerce, UPS, FedEx, DPD, Shopify, WooCommerce, Linnworks, Shiptheory, and QuickBooks, Xero and Sage.
Where is my data stored?
In the UK, on AWS servers in London.
Is there a free trial?
Yes: 14 days or 50 shipments, whichever comes first, with no credit card. You can cancel any time.
Run your next job on InstaDispatch
Stop switching between spreadsheets, phone calls, WhatsApp messages, driver updates, customer emails, carrier portals and billing tools.
